PACIOLAN TICKET PURCHASE POLICY
Effective Date: February 19, 2016
Who We Are Patron Solutions LLC, DBA Paciolan (“Paciolan”) acts as the ticket seller for those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"), including, without limitation, the operators of this Website (the “Site”).
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.
THIS PURCHASE POLICY INCLUDES AN AGREEMENT TO MANDATORY ARBITRATION, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO THE PURCHASE POLICY TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. IF YOU WANT TO OPT-OUT OF THIS MANDATORY ARBITRATION AGREEMENT, THE DISPUTE RESOLUTION/ARBITRATION PROVISION BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO. THE DISPUTE RESOLUTION/ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION. THIS AGREEMENT ALSO INCLUDES A JURY WAIVER.
Paciolan reserves the right, in its sole discretion, to change or otherwise revise the Purchase Policy at any time and for any reason.
Currency All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods Paciolan accepts American Express, Visa, MasterCard, and Discover for all qualifying events.
Pricing and Availability Paciolan sells tickets on behalf of Event Providers, which means Paciolan does not set the ticket prices or determine seating locations. Tickets are generally sold through a variety of distribution points, including online, through phone centers and at retail locations and venue box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Paciolan does not control this inventory or its availability.
Order Confirmation If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Paciolan customer service whether or not your order has been placed. Paciolan will not be responsible for losses (monetary or otherwise) if you purchase additional tickets, or take any other action because you assumed that an order was not placed because you failed to receive a confirmation notice.
Ticket Fees Facility Fees and Order Charges Tickets purchased through the Site are typically subject to a per ticket fee, a facility fee and/or a non-refundable per order charge. In many cases, delivery charges will also be owed. A purchaser may be able, in some instances, to purchase tickets directly from the venue box office without paying the ticket fee.
Number of Tickets Per Customer or "Ticket Limits" In an effort to give all interested customers an opportunity to purchase tickets to an event, Event Providers often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the “buy” page for the event, or by a system limitation on the number of tickets you may purchase during your online session. You may not attempt to circumvent these limits by purchasing in multiple sessions and/or on multiple accounts. Tickets purchased for an event during multiple online sessions on the Site are totaled to ensure that any Event Provider imposed limitations are not exceeded. When customers exceed these limits, their orders may be cancelled.
Opening Acts Opening acts, or guests, may sometimes tour with headlining performers. Paciolan is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
Cancelled and Postponed Events Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the applicable information online or contact us.
If an event is canceled, and you purchased your ticket through Paciolan's online systems, or a Paciolan phone center, we will automatically issue you a refund to the credit card that you used to purchase that ticket. If a ticket is purchased through a retail location or at the venue box office, then you may only be able to receive the refund by presenting the ticket yourself to the retail location or the venue box office where it was purchased.
If the event was moved or rescheduled, the Event Provider may set refund limitations such as a cutoff date prior to the event to request a refund. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.
Refunds and Exchanges Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit Paciolan from issuing exchanges or refunds after a ticket has been purchased with respect to lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original on sale date and will not refund the difference between the original price and the sale price.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Paciolan may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing tickets through Paciolan.
If Paciolan issues you a refund for a ticket, Paciolan will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all ticket fees and any order charge. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Paciolan will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Billing Information Verification Orders are subject to billing address, and other billing information verification. Paciolan customer service may attempt to contact you to verify an order, using information provided at the time of purchase. If Paciolan suspects your account or order may be fraudulent, Paciolan may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process and their requirements. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase. Generally, some of the following delivery methods may be offered:
• Standard Mail - available only if you make your ticket order at a time that is sufficiently before the date of the event. You are responsible for providing an accurate address for mailed tickets. If tickets are not received, you must contact customer service and they will have replacement tickets issued and held for Will Call pickup.
• Print At Home - for events that occur in the United States or Canada if the venue has installed and enabled